Unable to manually update firmware (Konnected Alarm Pro)

Konnected Alarm Panels
1

I posted this over on the r/konnected reddit but unfortunately I'm still having the issue, so I'm posting here as well to see if anyone has ran into this issue:

I noticed in the Konnected app there new firmware is available but requires being updated (manually). Following the instructions on install.konnected.io, I downloaded the drivers and plugged in a micro-USB cable into the Konnected Alarm Pro board to my Windows 11 laptop, but nothing is detected (nothing showing up in Device Manager). I do only have USB-C ports so I'm using an adapter to the micro-USB cable. However, I've used this adapter with several other things so I know the cable works. I've also tried multiple micro-USB cables that I know work with other devices for data transfer.

2

Definitely ditch the adapter.


USB-C is not required (and may not be supported?)


Borrow an older laptop running Windows 10 with a traditional USB port and try again.

3

I ended up getting this to work by disconnecting the DC power to the device first, then plugging in the USB cable (so the device is powered by USB now). My laptop then picked up the device and I was able to update the firmware. According to support, this shouldn't be required but it was in my case so it's worth a shot if you're having this same issue. I have a v1.6 of the Konnected Alarm Panel Pro and my board is connected to a backup battery.  

4

I ended up getting this to work by disconnecting the DC power to the device first, then plugging in the USB cable (so the device is powered by USB now). My laptop then picked up the device and I was able to update the firmware. According to support, this shouldn't be required but it was in my case so it's worth a shot if you're having this same issue. I have a v1.6 of the Konnected Alarm Panel Pro and my board is connected to a backup battery.