My smoke alarm keeps going off/on line. What would be the best way to trace fault ?
I have seen this too since we added some more proactive online/offline state monitoring. I don’t think it’s actually going offline, it just appears that way when the authentication tokens refresh about once per day.
I am planning on looking into this. Nothing for you to do and no need to worry right now. I am pretty sure this is just an unintended artifact of the normal security credentials cycling.
I would be very interested in a fix to this as I am getting annoyed with the notifications.
@thedoogs @DJBMall Please try building a new firmware update via the Konnected app. I believe this is fixed in the Konnected Cloud enabled firmware configuration by adjusting the keepalive setting.
You don’t need to change any settings, just going in to the Konnected app > your device > Settings > new version > build and update firmware. This should fix it.
Thanks for the update. I just followed your instructions and I’ll let you know how it goes.
