Konnected Alarm Pro disconnecting for hours at a time from Ethernet on latest firmware

Konnected Alarm Panels
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1

I have one I bought in March, have updated it fully to the latest firmware (1.1.2-795643) and Konnected Project (1.3.7) as of yesterday. It becomes unresponsive for anywhere from 1 to 24 hours (won’t respond to ping or any other commands via HA or Konnected app) then spontaneously comes back online. It’s wired via ethernet PoE and also has a DC power supply hooked to it. Would like some help debugging if this is fixable or a failed board before I initiate an RMA.

Also, I’ve tried switching to WiFi for signal but it isn’t broadcasting a WiFi signal for me to connect to in the first place. The app states I should look for “konnected-XXXXXX” but I’m standing next to it and there is nothing of the sort.

Any help is appreciated!

2

Figured I’d write back that after debugging with support (Thanks Andy!) we determined the Ethernet port on the board itself had some kind of hardware failure so they’ve RMA’d me a new one.

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Thank you for posting this. I’m having the same problem! I will open a ticket to look at the logs!