Hi all,
I recently received a new Konnected Alarm Panel Pro and have been working through the initial setup. Here’s what happened:
Initial Setup:
I flashed the device for WiFi since the alarm closet didn’t have wired ethernet. I configured everything in Home Assistant, the Konnected app, and Noonlight without issues.
Switching to Ethernet:
After running ethernet to the closet, I reflashed the device for wired internet. It came back online and connected via ethernet.
App and Firmware Issues:
I then went back into the Konnected app to adjust zone settings and rebuild/install the firmware. The app found the device, but after making changes and installing the firmware, the device stopped communicating entirely.
Key Detail:
Even though the device is now connected via Ethernet and I reflashed it for wired networking, the Konnected app is still offering to “Update Now” and the settings show Network: WiFi. This suggests the app is not recognizing the device as being in Ethernet mode and may be pushing incompatible settings or firmware.
Current Status:
Now, whenever I power the device (via USB, 12V power, or PoE), all three LEDs (green, blue, and red) are instantly and brightly lit solid. The device does not respond to any input.
Troubleshooting Attempts:
- Reflashing: Tried reflashing with the same laptop and USB cable that previously worked—no response.
- Factory Reset: Attempted the zone 1 and 2 jumper method for a factory reset—no effect.
- Power Cycling: Tried powering via different methods (USB, 12V, PoE)—same result each time.
Summary:
After switching from WiFi to Ethernet and updating firmware/zone settings in the Konnected app, the device is unresponsive and all LEDs are solid. The app still thinks the device is in WiFi mode and may have pushed incompatible settings or firmware. Any suggestions or known fixes for this state?