Konnected add on board disconnecting from wifi

Konnected Alarm Panels
1

I have a Konnected Alarm Panel 2 with a single Alarm Panel 2 Add-on. Recently, the Alarm Panel 2 Add-on has been having connection issues with the WiFi. It connects to the network for a few seconds and then disconnects and goes into pairing mode. This is new behaviour and it was working for the first couple of weeks. I have one other AP that is further away so I disabled that in case it was getting confused but it still has the same issue. The Konnected Alarm Panel 2 has no issues connecting and staying connected.


Is this a hardware issue? What other troubleshooting can I do?

2

Embedding the video didn't work but here is a screencast showing the connection issue. Notice, the other board has no issues staying connected and they are right next to each other and LoS from the router.

https://youtu.be/Mn2bbvMCP7w

3

I held down the reset button for 30s. The device then connected and has remained connected for 2hrs now. Thanks for your help via email Andy!

4

I’m running into the same issue. Any resolution?

I’ve tried holding the reset button down for 30 seconds to no avail

6

Hi, I was suprised that there was no follow-up on this topic. What wat the outcome? I am experiencing the same :frowning:

7

I got new panels recently and facing the same issue - the panels refused to stay connected. Power cycling them makes it work but it’s like 2/3 times they stay on that blinking blue LED status

8

Please share some logs so we can see what’s going on. Often times the WiFi going in and out can be a symptom of a different problem that’s not WiFi related at all – for example the device might be rebooting which makes it appear that it is dropping off of WiFi frequently.

Logs will help us determine the root cause.