GDO blaQ not working with either of my openers

Konnected Garage Door Opener
1

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First post here after creeping around for a while. I had high hopes for the DGO blaQ, but im having some buyers remorse. Im hoping its just user error m, and maybe someone can provide me with some direction. I have wired both in between the motor and the switch. They are on the wifi, I have updated the fireware, and they are added into home assistant. I can make the audable alarm go off, but the door never does anything. Am i missing something, or do my motors just not work with this? Any direction is greatly appreciated, because I dont want to have to toss these out.

Thank you in advance.

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Looks just like mine, and it doesn’t work either.

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I talked to support, and I ordered the wrong one. Looks like we both probably need the white for a dry contact opener.

4

Many of those very old red-button openers (with the screw terminals instead of colored push terminals) don’t truly support the Security+ wireline protocol. Please contact support to exchange for the GDO White.

5

Thanks, the exchange is on the way.

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