Hi. I am having the same problem. Josh,what exactly do you mean by resetting and flashing to the latest firmware?
I successfully converted an old ADT type system. I am on Android and everything works perfectly. I added my the smart things app (both versions) for my wife who is on ios. Everything works perfectly for her too including testing the siren, EXCEPT when Smart Home Monitor is armed and triggered. That’s when the siren is “muted” in the classic app or “did not sound, not connected” in the newer app. I’ve tried everything inside the apps and settings but cannot get it to trigger on her iPhone. Both are set up exactly the same. I installed Smart Things for the first time on both my android and her ios device in the past week, so should all be up to date, right?
Thanks for your help!
I got it. I deleted the app and readded it. All fixed!
Greg - exactly which app did you delete and re-add to make it work? Looking for some help her getting my siren to work with the new Smartthings app.
Hi. I deleted and readded the classic version on my wife’s iPhone. That fixed it. I also hid the new version so she isn’t confused by which to use, but suppose I could just delete it.
Again, I could get the siren to sound on both of our phones when simply testing it on either Smart Things apps, but the issue was only with her iPhone when activating the SmartHome Monitoring. I would intentionally trigger a sensor and it would alert me that the system was set off, but said the siren muted. It did not do that when my phone armed the system.
I hope that helps.
PS- during my troubleshooting I read that the new SmartThings app version isn’t in sync 100% with konnected yet, and to use the classic version. I think that may be your problem, like mine, just stick to the old app version for now.
Thanks, Greg. Working with the classic app is fine. I guess we just have to wait for the new app to work with everything.
Did you try deleting and reading the classic version of the Smart Things app? My settings all looked perfect too, and I tried troubleshooting and tweaking everything within the app with no success to trigger the siren other than manually triggering it. Finally deleting and readding the classic version of the app is what fixed it for me (and someone else earlier in this thread). I can’t explain why, but it did. Good luck.
I’m having this same issue and I only use the classic app. I can activate my siren anytime so I know it works. But several times now we have had a false alarm due to a lagging presence sensor or even a friend entering without a presence sensor at all and not disarming the alarm and the siren does not sound. The system does trigger an intrusion but no siren.