Matter Blaq troubleshooting

Hello,

I have the Konnected blaq device conncted properly to the Chamerlain garage with security 2.0+. I have successfully implemented the Matter firmware, but get stuck on adding the device on Apple Home. I see two device types show up automatically on Apple Home for Konnected, one is the Konnected “blinds” accessory and the other is GDO Blaq lock.

I have also verified that I’ve been accepted to the Matter beta EAP as I see the option in the Konnected app. What I’ve done so far:

  • Re-installed Matter beta on the blaq device and restarted
  • Validated network and bluetooth connection
  • Validate proximity to devices

Where I’m getting stuck:

  • Adding the accessory (it just spins forever trying to connect)
  • Scanning for Matter hardware in the app and not finding anything even when I’m standing right by the blaq device
  • I’ve tried both the QR code scan and manually entering the code

Any ideas?

Thanks.

The blinds (window shade) accessory is the GDO blaQ garage door. Apple doesn’t support garage door types with Matter yet.

Understood. Any recommendations for troubleshooting given my issues above? Thanks.