Hi @Elliott32224 ,
Please let us know what type of garage door opener you have (Security+ purple learn button or Security+ 2.0 round yellow button). Also, please update the firmware to the latest version (currently 1.2.4 for the GDO blaQ).
Next time this happens, please capture a log for us so we can see what’s going on internally on the device. It’s pretty easy to stream logs from the device wirelessly using your computer: see: Observability, logging and MQTT for tips.
It’s unlikely that the device is “faulty” and with a bit more detail I’m sure we can figure out what the problem is.