I was very excited about this product and I’m determined for now to get it to work as it should.
I’ve had it a couple of months, and initially had a minor issue with getting it onto my local network when the WiFi was not working out of the box. I connected the Pro panel via ethernet to my router, made some minor inputs, and all was good. I went on vacation for a week, and upon return discovered a connectivity issue. I checked all of my network settings, went back and forth with Netgear to check the health of my router, reboots, resets, power cycles, etc. Once I thought I fixed one set of issues, I hadn’t, and other new issues popped up after struggling to successfully(?) update firmware of which I think may have caused the new issues(?).
What I’m currently dealing with…
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The Pro panel and my desktop had the same WiFi IP, wierd. So I turned WiFi off on the desktop and connected it via ethernet to the router. Never figured out how that happened or how to fix it.
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My two Konnected devices (Pro panel and GDO blaQ) refuse to reliably connect to the VERY reliable and optimized 4ghz network when all of my other home devices NEVER have issues and always remain connected to the same 4ghz network.
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The 4ghz network the devices are meant to use is duplicated in the app. It should see one 4ghz and one 5ghz, and obviously use the 4ghz. Can’t figure out why it’s duplicating the 4ghz network or how to fix that. I assumed an update, backing out of the app, and rebooting ALL devices would have fixed that, but nope.
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OTA updates fail 100% of attempts, sometimes even before the WiFi connectivity became an issue, and I can never access either device’s respective web page via the app or thier IP’s via browser. I just get server timeout, etc errors and the pages never load. For a while the firmware builds were failing, but that appears to have been fixed, for now. When I am able to update via USB cable I’m not sure if the updates are hurting some settings and helping others, but it appears that way
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Currently, after the last successful(?) update, both Konnected devices are now using the same IP address and still refuse to reliably connect to the network. Sometimes it appears to be working when the app starts searching for the devices and then waits for the 4ghz network to come back online. Yet once I’ve connected to each devices respective network via the available networks list on my computer, do what I need to (get those yellow triangles in the app to turn to blue check marks), then disconnect from either device’s respective network to reconnect to the 4ghz network they’re supposed to use and share with my phone, the faded (they’reusually darker, does that mean anything?) blue check marks in the app immediately turn back to yellow triangles.
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Everything just seems buggy and temperamental. All of my router settings appear correct and optimal as I’ve quadruple checked them via the router IP web page (Netgear Genie), my other devices connect and function perfectly, my local network settings are all correct and optimized as far as I can tell, aside from the IP conflict I cured by disconnecting my desktop from the WiFi network.
I’e already spent half a Saturday and a whole Sunday from sun up to sun down playing IT guy, which I’m not although I have above average skill/knowledge. I’m going to try one more round of network settings double-checks, resets, reboots, firmware configurations and updates, then download and send in the logs afterwards. If I can’t get things to work with tech supports help this round, I’m going through warranty. If a replacement gives me the same grief, I’ll want a refund.
I didn’t see so many negative reviews and experiences on the forums and community pages until after the fact, but I would love to have renewed faith in this product and company.