Aritech GS610 Shock Sensor

I’ve just installed my konnected pro and all working well except for the shock sensors that i have on my windows and doors, i’ve removed the resistor, but unless i tilt the sensor sideways or hit it with a hammer the zone stays closed, these sensors are designed to detect an intruder breaking in by way of vibrations. Can you tell me what setting the zone should be on for these types of sensors, I have tried them on “window” and “door”. They are not powered. On the zone i have a mixture of magnetic contacts and the shocks. The magnetic contacts work perfectly. I’m based in Ireland and also have some HKC SW1070 shocks which work the same way as the GS610, these aren’t working with the konnected pro either. i’m hoping that someone has already faced this issue.
Thanks.