A Software Update is available / A firmware update is available


I just got my Alarm Panel Pro.  I connected it to Wifi and everything appears to be connect and work correctly but I always see two blue notifications to update both software and firmware.       I tap on the  notification, get a Automatic Update prompt, tap OK,  a few seconds later a prompt saying "The device is updating. Wait a minute or so then tap refresh."  

It doesn't seem to matter how long I wait; 1 minute, 10 minutes, or an hour, neither the software nor the firmware ever updates. 

How do I get these updates to actually succeed?

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