I recently upgraded my firmware to my 3 Konnected Alarm
Pro boards. Now when I login I see six alarm boards on my profile. Three of them do not have any connection the three boards have my programmed zones in them. The three that I have connection with my network do not have my zones and points. Nor can I even program any point settings. Any help would be appreciated.
This can happen when you change the device’s firmware platform from our original/legacy firmware to our newer/current ESPHome firmware platform. The device IDs are generated a little bit differently on the Alarm Panel Pro under each firmware platform.
The old devices should be able to be removed from your app by tapping Forget Device or Konnected Cloud > Deregister at the very bottom of the device info screen in the Konnected app. If you’re having trouble clearing them out, please post a screenshot or two and I can help remove the old ghosts from the back-end.
We recommend using the ESPHome firmware going forward.