GDO Blaq status stuck on Closing in Smartthings

I installed two GDO Blaqs over the weekend and they worked great for about a day. Today, one of them never changes status to Closed in SmartThings. I’ve checked the local web page and it correctly reports both Open and Closed there, and it will report Opening and Open in SmartThings, but when I close it, it never reaches Closed. I hoped it would resolve itself but it hasn’t reported Closed since the first time the door was closed at about 8 am. Anything I can try to force it to sync?

Update: now it sticks on opening too. So the door is always either opening or closing, but never open or closed. It still does report the correct open or closed state in the web page, but the final status never syncs to SmartThings, only the transitions.

Continuing the discussion from GDO Blaq status stuck on Closing in Smartthings:

Has this issue been resolved? I have just installed GDO Blaq and opening and closing status sticks but web page gives correct status.

I have this frequently as well, plus I can’t access the device’s web page, even though I can control the door, at least part of the time.