GDO BlaQ not updating firmware

Konnected Garage Door Opener
1

I have 2 BlaQ’s and one of them will not update firmware 1.4.1.4, the build keeps failing. The second BlaQ updated fine and is also online in SmartThings.

I managed to update to 1.4.1 using USB and install.konnected.io, but any changes I make using the app will not take and the build keeps failing. I am able to reach it via the web portal and it receives commands.

However it also shows as offline in SmartThings.

Version: GDOV2-Q
Id: f0f5bd514420
Batch: 2412

2

I was able to get this resolved via tech support. I had to disable local api and pre-close warning and build, which worked. After installing firmware, I was able to reenable local api and build again.

Thanks Andy for your help with this.