Ademco 15psig Zone 1 & Konnected Interface not working


Zone 1 on my Ademco 15psig seems to run at around 16 volts and the other zones around 6 volts. Zone 1 can also be used for smoke detectors, however it is setup for my front and garage entry doors. The built in system detects when these doors open, but the Konnected interface does not. I've adjusted the potentiometer on the board every which way, but nothing. I even switched zone 1 on the konnected board to zone 2 on the ademco and it works fine. So it doesn't seem my konnected interface has an issue. Any ideas or help? I can't be the only one with this problem.

Thank you in advance!