For those of you that are waiting for an Alarm Panel Pro from a recent order or are thinking of buying one, unfortunately we’re completely out of stock right now and I just discovered a delay. We just received our big restock order yesterday from the manufacturer, after a few days delayed in transit. Upon inspecting and prepping the boards for sale, we quickly discovered a manufacturing problem! Regretfully, I have to tell you all that unfortunately we will not be able to fulfill November Alarm Panel Pro orders by the end of the month as previously promised.
These Pros are already on their way back to Houston where our manufacturer, Macrofab, will identify the specific problem and re-work the boards. This is one of the great things about working with a domestic contract manufacturer – it’s quick and relatively painless process to re-work problems. Although this is the largest scale issue we’ve had to date, unfortunately, and it comes at a bad time.
I think in a best case scenario, we’ll have the boards back and ready to ship in 1 to 3 weeks … just in time for Christmas. It’s too soon to say for sure, the manufacturer needs to evaluate the problem and figure out what needs to be done to properly fix it. When I have more details I’ll update this thread.
We’ve had a huge demand for the Alarm Panel Pro this year, and have run out of stock a few times before. It’s also our most complex and expensive product to produce. We’re currently completely out of stock in the U.S., but we do have a few dozen left in both Canada and UK warehouses.
I’m about to send an email to all of you who have a pending order for an Alarm Panel Pro to share the bad news. Hopefully by the end of the week I’ll have more info from Macrofab with details and timelines for a fix.
Thanks again for supporting Konnected. It really means a lot to me that so many of you worldwide are using our product to secure and smarten your homes.